General Terms and Conditions of Use of the Website

Use of the website

You may use this website for lawful purposes only. You agree not to use the website in a way that violates applicable Bulgarian and European legislation, infringes the rights of other persons, or hinders the operation of the website and its use by third parties.

No automatic commercial relationship

The information on this website is provided for informational and presentational purposes. Sending an enquiry through our website — including via the contact form, by email or by phone — does not in itself establish a commercial, distribution or contractual relationship and does not create any obligations for either party. Official cooperation and commitments to supply raw materials or provide technological support begin only once SOKKA EOOD confirms in writing that a specific order can be fulfilled or concludes an individual contract.

Technological consultations and industrial use

The information on this website, including descriptions of ingredients (AGRANA aseptic fruit solutions, pectins, milk proteins, Bulgarian starter cultures), technological advice and answers to frequently asked questions, is of a general informational nature and does not constitute a final technological or legal recipe specification for any particular production. The final manufacturer is obliged to independently carry out the necessary laboratory and production tests for compatibility and safety of the ingredients in its finished products.

Confidentiality of enquiries and data protection (GDPR)

We process enquiries received through our website with due care and in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and the Personal Data Protection Act. However, transmission of information over the internet may not be fully secure. Please do not include strictly confidential commercial information or trade secrets in your initial enquiry. A secure way of communicating and exchanging specifications will be agreed once we begin considering the possibility of cooperation.

Intellectual property

All content on this website, including text, graphics, logos, photographs, catalogues and overall design, is the property of SOKKA EOOD or its licensors (including the AGRANA group) and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify or use the content without our express written permission, except for limited personal or internal non-commercial use for reference.

Trademarks

The name “SOKKA”, as well as all related logos, brand marks and trademarks of partners (including AGRANA®), are the property of SOKKA EOOD or the respective rights holders. Their use without prior written consent is strictly prohibited.

Disclaimer

This website is provided “as is” and “as available”, without any warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee uninterrupted operation of the website or the absence of errors or harmful components.

Limitation of liability

To the maximum extent permitted by law, SOKKA EOOD, its owners, managers, employees and contractors shall not be liable for any indirect, incidental, special, consequential or punitive damages or loss of profits arising from or in connection with the use of this website, even if they have been advised of the possibility of such damages.

Links to third-party websites

This website may contain links to third-party websites. These sites are not under our control and we are not responsible for their content, products, services or practices.

Governing law and jurisdiction

These Terms are governed by the applicable legislation of the Republic of Bulgaria and European Union law. Any disputes arising in connection with the use of this website are subject to the exclusive jurisdiction of the competent courts in Plovdiv, Republic of Bulgaria, and you agree to the jurisdiction of those courts.

Changes to these Terms

We may change these Terms at any time. Changes take effect from the moment they are published on the website. Continued use of the website after the changes are published means acceptance of the revised Terms.

Contact us

If you have any questions about these Terms, our products or technological support, please contact us:

• Company: SOKKA EOOD
• UIC: 207525381 | VAT No.: BG207525381
• Company office: 10 6-ti Septemvri Blvd., 4002 Plovdiv, Bulgaria
• Phone: +359 888 958169 (Telegram, WhatsApp)
• Email: sokka.eood@gmail.com